Warranty & Returns

It is our intention to provide only the highest quality items to our customers but due to safety andΒ sanitaryΒ reasons along with the sensitiveΒ natureΒ of the products used in our industry, we are limited to covering warranty/exchange/return requests on selective products.

The following list of items will NOT qualify if opened or used:
γ€€
  • Eliquid:Β Taste isΒ subjectiveΒ and subject to device, temperature, steeping methodology, etc.
  • Disposable Vapes: Sale is final on all closed-pod systems due toΒ hygieneΒ matters.
  • For products with special product seals.

Standard Returns / Unwanted orders

We will accept a return within thirty (30) days of purchase, provided the item(s) are in the same condition as when they left our warehouse and are unused, unopened, and in their original packaging (this policy does not apply to any items designated non-returnable on our website).Β 

Please contactΒ support@ejuicestore.comΒ to arrange a return. You will be provided with a shipping address. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment, so we recommend you use a trackable delivery service and consider insuring your shipment. Please take care to address the package precisely as instructed.

When we receive an item back, it will be inspected, and you will receive an email to let you know that we have received it and notifying you of approval or rejection of your refund. If approved, we will refund 100% of the purchase price, less the original shipping costs.

Incorrectly Shipped Items / Items Damaged in Transit

If we have incorrectly shipped an item, please emailΒ support@ejuicestore.comΒ within forty-eight (48) hours of receiving your package. Please attach a photo of both the item and the packing slip. If an item has been damaged in transit, please also attach a photo of the outer packaging. Your order will be considered as correctly closed without any issues if no attempt has been made to contact us within 48 hours.

Lost Packages

Packages are deemed β€œlost” if not delivered after verified dispatch. Please contact us at support@ejuicestore.comΒ no sooner than 10 business days from dispatch and no later than 10 business days after the last tracking update.

Ejuicestore'sΒ Shipping Department will investigate all shipments that appear to be lost within 5 business days of notification.

Refunds will not be issued in the following circumstances:

- if an invalid/incorrect address was submitted at the time of purchase

- if the carrier is unable to access the property (e.g. security gate)

- if the delivery is refused at the delivery address

In these situations, the package will be marked Return to Sender. If your tracking states Returned to Sender, please contactΒ support@ejuicestore.com. As soon as the carrier receives the package at their sort facility,Β we will issue a refund, less shipping charge.

Missing / Stolen Deliveries

If your tracking shows β€œDelivered” but you have not yet received your package, please contactΒ support@ejuicestore.comΒ no sooner than 3 days after the tracking update (to ensure that it was not either miss-delivered or marked delivered in error) and no later than 10 days after the reported delivery date. Our support team will assist you in resolving the issue and if the package is deemed missing or stolen, ejuicestore.com will issue a full refund. Please note, we may require a copy of a police report.

Refunds

Refunds are processed within two to three (2-3) business days of receiving the item(s). Your refund will be credited back to the same payment method used to make the original purchase on the Website.

Revisions

EJuice Store may revise these Terms of Use at any time. Orders placed prior to this modification date remain covered by policies in effect at that time. By using this Site, you agree to be bound by any such revisions.