All in-stock orders are shipped within 24 hours from confirmation of your purchase. However, we will ship all orders SAME-DAY if placed before 3pm Pacific Time (Monday ~ Friday). Orders placed after 3:00pm PST Friday may not be shipped until the next business day.
Orders ship from our warehouse in state of California. We do not ship on Saturdays and Sundays. Delivery times are estimates only. Please remember shipping times will vary depending on the size of the package and the delivery location. Shipping costs are non-refundable and we are not responsible for lost, stolen, damaged, or delayed shipments by your selected carriers.
Tracking Your Order
To find an order tracking number, view your Order History and click the Order Reference number. Your tracking number will be listed underneath the product column. In addition, you may view all of your previous orders and tracking numbers in your Order History column. To track a package that has been shipped with our Standard Regional Carrier, please note that the tracking emails for this carrier are sent at 3PM PST daily (Monday - Friday). If your order was placed after 3PM PST or on the weekend, then your tracking email will be sent at 3PM PST on the following business day.
At this time, we do not ship outside of the United States, APO/FPO/DPO addresses and are currently experiencing shipping issues in the states of Guam, Northern Mariana Islands, American Samoa, and U.S. Virgin Islands.
Due to our extremely low prices we are unable to split ship orders. Please ensure that all items are in-stock if you require rapid fulfillment.
Please understand that once your order is placed into the system, it can not be changed. We have found that when these changes are made after the order is placed, it leads to confusion and mistakes and this works against the efficiency of shipping and can degrade the overall user experience for any website.
Incorrect Shipping Details
It is the responsibility of the customer to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us because they have been sent to the wrong address, we are not obliged to re-send them at our expense; however, a refund will be offered less the postal expense.